Manage Every Equipment Asset from Installation to Retirement.
InvictaHQ is the AI-powered Service Operations Platform that helps manufacturers automate preventive maintenance, field service, warranties, spare parts, and customer operations—all in one platform.
Service Operations Overview
Real-time performance · Last 30 days
Built for Modern Equipment Companies
From factory floors to airports, InvictaHQ adapts to the service realities of every equipment-intensive industry.
Service Operations Shouldn't Run on Excel, WhatsApp & Emails
Most equipment companies still manage post-sales service with disconnected tools. The result: missed maintenance, lost history, and unhappy customers.
Before InvictaHQ
- PM schedules tracked in spreadsheets
- Service history buried in WhatsApp chats
- Warranty claims disputed and delayed
- Engineers assigned on paper and phone calls
- Work orders typed manually and lost
- Customer queries answered hours late
- CRM, ERP, and service tools don't talk
- Spare parts counted by hand—often wrong
After InvictaHQ
- Automated PM schedules with smart reminders
- Complete digital service history per asset
- Warranty eligibility checked automatically
- AI-optimized engineer routing and dispatch
- Work orders generated and tracked end-to-end
- Instant responses via customer portal
- One unified platform with 200+ integrations
- Real-time, barcode-verified inventory
One Platform. Complete Asset Lifecycle.
Every stage of your equipment's post-sales journey—from the first lead to final replacement—is managed inside InvictaHQ. No more disconnected tools.
Every stage connected. Data flows automatically across the lifecycle—so a breakdown today informs PM schedules tomorrow, and warranty eligibility is always one click away.
Everything Your Service Team Needs—In One Platform
Sixteen integrated modules covering the full post-sales lifecycle. Use what you need today; activate more as you grow.
CRM
Manage leads, customers, and accounts with a full 360° view of every relationship.
Customers
Track customer profiles, contacts, sites, and service entitlements in one place.
Installed Assets
Maintain a complete registry of every deployed asset with serial, model, and site data.
Products
Define product catalogs, models, and configurations across your portfolio.
Preventive Maintenance
Automate PM schedules with smart triggers based on usage, time, or IoT signals.
Service Requests
Capture, triage, and route every service request from any channel instantly.
Work Orders
Create, assign, and track work orders end-to-end with digital signatures.
Engineer Scheduling
Optimize field engineer dispatch with AI-powered routing and availability.
Inventory
Track spare parts across warehouses with real-time stock and reorder alerts.
Spare Parts
Manage SKUs, serial-tracked parts, and consumption against work orders.
Warranty
Automatically verify warranty eligibility and streamline claim processing.
Contracts
Manage AMC, CMC, and extended warranty contracts with renewal reminders.
Reports
Generate operational and financial reports with scheduled delivery.
Customer Portal
Give customers self-service access to assets, service history, and requests.
AI Copilot
Ask anything in natural language—generate work orders, predict failures, summarize.
Analytics
Visualize KPIs across MTTR, SLA, utilization, and customer satisfaction.
Meet Your AI Service Copilot
Invicta Copilot understands your service data, your equipment, and your operations. Ask anything—get answers, generate work, and predict issues before they happen.
Generate Work Orders
Create detailed work orders from a single prompt.
Summarize Service History
Instantly summarize any asset's full service timeline.
Recommend Spare Parts
Suggest the right parts based on issue and model.
Predict Equipment Failures
Flag assets at risk before they break down.
Optimize Engineer Scheduling
Route the right engineer with the right skills.
Generate Reports
Build operational reports in seconds, not hours.
Knowledge Assistant
Ask about manuals, procedures, and policies.
Natural Language Search
Query your entire service database conversationally.
Invicta Copilot
● Online · Service intelligence ready
Predicted failure risk (next 7 days):
Try asking
Deliver Measurable Business Outcomes
InvictaHQ doesn't just digitize service operations—it transforms them into a measurable source of cost savings, revenue, and customer loyalty.
ROI Calculator
Estimate your annual savings
Estimated annual savings
Estimates based on average InvictaHQ customer outcomes. Your results may vary.
See the Platform in Action
Every screen is designed for speed, clarity, and the realities of high-volume service operations.
Service Operations Overview
Real-time performance · Last 30 days
Dashboard
A unified view of service operations, KPIs, and trends.
Installed Assets
12,480 assets across 38 sites
| Asset ID | Equipment | Site | Status | Health |
|---|---|---|---|---|
| AST-4821 | CNC Machining Center | Plant 3 — Pune | Operational | 92% |
| AST-3902 | Industrial Chiller R-450 | North Hub — Dubai | Maintenance | 64% |
| AST-2715 | MRI Scanner Signa 7T | MedCity — London | Operational | 88% |
| AST-1108 | Tower Crane TC-6018 | Site B — Riyadh | Alert | 41% |
Asset Management
Track every installed asset with health scores and status.
Work Orders
48 active · 12 critical
Work Orders
Create, assign, and monitor work orders end-to-end.
Engineer Calendar
Week of Jul 27 · 24 engineers
Engineer Calendar
Optimize field engineer scheduling and dispatch.
Spare Parts Inventory
8,420 SKUs · 6 warehouses
| SKU | Part | Stock | Status |
|---|---|---|---|
| PRT-001 | Hydraulic Pump HP-220 | 42 / 20 | In Stock |
| PRT-014 | Compressor Coil 3-phase | 8 / 15 | Low |
| PRT-027 | Bearing Assembly BA-90 | 0 / 10 | Out |
| PRT-052 | Sensor Module SM-7X | 156 / 30 | In Stock |
| PRT-088 | Control Board CB-Pro | 5 / 8 | Low |
Inventory
Real-time spare parts stock across all warehouses.
Contracts & Warranties
1,240 active contracts · $14.2M ARR
Contracts
Manage AMC, warranty, and service contracts with renewals.
Service Analytics
Performance insights · Q3 2025
Analytics
Deep operational insights and forecasting.
Invicta Copilot
Service intelligence assistant
Predicted failure risk (next 7 days):
AI Copilot
Conversational service intelligence on demand.
See InvictaHQ in Action
A 5-minute walkthrough of the complete platform—from asset registration and PM scheduling to AI-powered failure prediction.
Product Tour · 5 min
Click to watch the full walkthrough
Works with Your Existing Systems
InvictaHQ connects to the tools you already run—ERPs, CRMs, identity providers, IoT, and field devices. 200+ integrations out of the box.
Don't see your system? Ask us about custom integrations →
Enterprise-Grade Security
InvictaHQ is built to meet the security, compliance, and operational requirements of the world's most regulated industries.
Role-Based Access Control
Granular permissions for every user, role, and team.
SSO
SAML 2.0, OAuth, and Azure AD single sign-on.
Multi-Tenant
Isolated environments for every business unit.
Audit Logs
Immutable, exportable logs of every action.
Encryption
AES-256 at rest and TLS 1.3 in transit.
Backup
Automated daily backups with point-in-time recovery.
Disaster Recovery
Multi-region failover with 99.9% SLA.
API Security
OAuth 2.0, rate limiting, and signed webhooks.
Data Residency
Choose where your data is stored—region-specific.
Zero Trust Architecture
Every request verified, every session scoped.
SOC 2 Ready
Controls mapped to SOC 2 Type II framework.
ISO 27001 Ready
Information security management aligned.
GDPR Ready
Full data subject rights and DPA support.
NCA ECC Ready
Saudi National Cybersecurity compliance.
Cloud or On-Prem
Hosted SaaS or deploy inside your network.
Customer Success Stories
Real outcomes from equipment companies that moved from spreadsheets and silos to a unified service operations platform.
Globex Manufacturing
Industrial Machinery
Challenge
Managing preventive maintenance for 8,000+ machines across 12 plants using spreadsheets and email, leading to frequent missed PMs and warranty leakage.
Solution
Deployed InvictaHQ to automate PM scheduling, centralize asset records, and auto-verify warranty eligibility across all plants.
Stark Medical Systems
Medical Equipment
Challenge
A growing installed base of MRI and CT scanners made it hard to track service history, engineer availability, and spare parts across regions.
Solution
InvictaHQ unified asset lifecycle, engineer scheduling, and parts inventory—giving service teams one platform and customers a self-service portal.
Wayne Logistics
Logistics Equipment
Challenge
Downtime on conveyor and sorting systems was costing millions. Breakdowns were reactive, and spare parts were often out of stock.
Solution
InvictaHQ's AI Copilot predicted failures 7 days in advance and auto-reordered parts, shifting the team from reactive to predictive maintenance.
Want to see what InvictaHQ can do for your operation? Book a personalized demo →
Plans That Scale With Your Operation
Every plan is tailored to your asset volume, team size, and deployment needs. Talk to our team for a quote that fits.
Starter
For small service teams getting started
- Up to 500 assets
- CRM & Installed Assets
- Service Requests & Work Orders
- Preventive Maintenance
- Customer Portal
- Email support
- Cloud-hosted
Professional
For growing service organizations
- Up to 10,000 assets
- Everything in Starter
- Engineer Scheduling & Routing
- Inventory & Spare Parts
- Warranty & Contracts
- Reports & Analytics
- Priority support
- 50+ integrations
Enterprise
For large, multi-site manufacturers
- Unlimited assets
- Everything in Professional
- Multi-tenant & multi-region
- SSO & RBAC
- Audit logs & data residency
- On-prem or cloud option
- Dedicated success manager
- 200+ integrations
Enterprise AI
For AI-driven service operations
- Everything in Enterprise
- AI Service Copilot
- Predictive maintenance
- AI-generated work orders
- Natural language search
- Custom AI model training
- IoT & SCADA integration
- 24/7 premium support
Compare Plans
Full feature breakdown across every tier
| Feature | Starter | Professional | Enterprise | Enterprise AI |
|---|---|---|---|---|
| Assets supported | 500 | 10,000 | Unlimited | Unlimited |
| CRM & Customers | ||||
| Installed Assets | ||||
| Service Requests | ||||
| Work Orders | ||||
| Preventive Maintenance | ||||
| Customer Portal | ||||
| Engineer Scheduling | ||||
| Inventory & Spare Parts | ||||
| Warranty & Contracts |
Answers for Enterprise Buyers
Everything you need to evaluate InvictaHQ—from implementation and security to scale and AI.
Still have questions? Talk to our team →
Ready to Transform Your Service Operations?
Join the equipment manufacturers using InvictaHQ to automate maintenance, empower engineers, and deliver exceptional service—at scale.
No credit card required · 14-day guided pilot available · On-prem or cloud